Archive for the 'Knowledge Base' Category

SEO for the Knowledgebase

One of the things I am tasked with in my role role at VMware is to find ways to increase the visibility of our self-help resources on the VMware website. In particular, I am looking at optimizing our Knowledge Base so that customers searching for information on some problem they have encountered shows up [...]

Index of Knowledge Base Articles

As I wrap up my stint on the Knowledge Base Team at VMware (I’ll tell you what I’m up to next in another post) I came across a handy index, or table of contents for the whole knowledgebase, available on one page!
Click here to see the KB Index.
Sure makes it easy to search!

More Resolution Path KB articles

I got such positive feedback from my series on resolution paths that many more (all of them) have now been published on the official VMware website. I had a little to do with this as I work on the Knowledge base team (and actually wrote the post on the KB blog).
As a reminder, Resolution Paths [...]

All about Time in VMware

The new Knowledgebase blog has just posted a table of brand new (or recently updated) timekeeping articles for VMware products.  A nice one-stop shop for all the time related KB articles. Worth a visit.

New official Knowledgebase blog

I have a breaking news announcement!
A while back I made a post asking all of you for direct feedback on, or comments to, the VMware Knowledgebase Team, of which I am a member at VMware.
First, be assured that I have taken every single comment and forwarded it onto my management, who are very interested in [...]

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