One of the things I am tasked with in my role role at VMware is to find ways to increase the visibility of our self-help resources on the VMware website. In particular, I am looking at optimizing our Knowledge Base so that customers searching for information on some problem they have encountered shows up [...]

As I wrap up my stint on the Knowledge Base Team at VMware (I’ll tell you what I’m up to next in another post) I came across a handy index, or table of contents for the whole knowledgebase, available on one page!
Click here to see the KB Index.
Sure makes it easy to search!

I got such positive feedback from my series on resolution paths that many more (all of them) have now been published on the official VMware website. I had a little to do with this as I work on the Knowledge base team (and actually wrote the post on the KB blog).
As a reminder, Resolution Paths [...]

The new Knowledgebase blog has just posted a table of brand new (or recently updated) timekeeping articles for VMware products.  A nice one-stop shop for all the time related KB articles. Worth a visit.

I have a breaking news announcement!
A while back I made a post asking all of you for direct feedback on, or comments to, the VMware Knowledgebase Team, of which I am a member at VMware.
First, be assured that I have taken every single comment and forwarded it onto my management, who are very interested in [...]