VMwarewolf » Knowledge Base

Top 2 Issues for Fusion Users

VMwarewolf — Tue, 06 Apr 2010 17:12:28 +0000

Right now the top 2 problems confronting users of VMware Fusion are the following:

The second one is specific to problems with a Windows 7 VMs, the first deals with changes in the network connection handling between Fusion 2 and Fusion 3 and changes in network drivers between Windows XP and later versions.

If you are running into networking issues with Fusion lately, definitely check out these two articles, they can save you a lot of time and frustration.

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Top 2 Issues for Fusion Users

SEO for the Knowledgebase

VMwarewolf — Thu, 27 Aug 2009 17:00:34 +0000

One of the things I am tasked with in my role role at VMware is to find ways to increase the visibility of our self-help resources on the VMware website. In particular, I am looking at optimizing our Knowledge Base so that customers searching for information on some problem they have encountered shows up near the top in Google.

It used to be that the Knowledgebase wasn’t indexed at all by Google and other search engines. There were some critical road blocks up that prevented this. We have that fixed now and much if not all of our KBs are in the index.

Do you know of any search strings you have typed into Google, only to find no KB article listed? Especially when you KNOW one exists! If so, let me know and I will fix it (or at least try).

I have years of Search Engine Optimization (SEO) under my belt as I run about a dozen other websites apart from this one. All pet projects. These skills are coming in very handy now.

Again, if you know of a particular KB article that ranks poorly I sure would like to know about it.

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SEO for the Knowledgebase

Index of Knowledge Base Articles

VMwarewolf — Tue, 30 Jun 2009 01:32:26 +0000

As I wrap up my stint on the Knowledge Base Team at VMware (I’ll tell you what I’m up to next in another post) I came across a handy index, or table of contents for the whole knowledgebase, available on one page!

Click here to see the KB Index.

Sure makes it easy to search!

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Index of Knowledge Base Articles

All about Time in VMware

VMwarewolf — Wed, 18 Feb 2009 19:09:18 +0000

The new Knowledgebase blog has just posted a table of brand new (or recently updated) timekeeping articles for VMware products. A nice one-stop shop for all the time related KB articles. Worth a visit.

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All about Time in VMware

New official Knowledgebase blog

VMwarewolf — Fri, 30 Jan 2009 19:10:16 +0000

I have a breaking news announcement!

A while back I made a post asking all of you for direct feedback on, or comments to, the VMware Knowledgebase Team, of which I am a member at VMware.

First, be assured that I have taken every single comment and forwarded it onto my management, who are very interested in this type of interaction. So much so, that I have gotten the go-ahead to create a brand new official VMware blog, called VMware Knowledgebase Blog here. Bookmark this page now and watch for our welcome message soon. (That’s how fresh this news is, we don’t have a welcome message yet!)

The whole Knowledgebase Team looks forward to getting our word out there and hearing what you have to say.

See you there!!

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New official Knowledgebase blog

Help the Knowledgebase Team

VMwarewolf — Tue, 16 Dec 2008 17:07:49 +0000

Here’s a post in which you can help VMware. As you may know I am currently working in the Knowledge Management team at VMware. We are responsible for all content in kb.vmware.com We are constantly looking for ways to improve the value and usability of the knowledgebase for customers. Being searchable in Google is one thing already being worked on.

I’d like to ask each of you, “How can VMware best improve its Knowledgbase?”

Drop a comment in the box below. I’ll make sure all good ideas are presented to the team for discussion.

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Help the Knowledgebase Team

VMware Knowledge needs to be made Findable

VMwarewolf — Wed, 01 Oct 2008 02:19:54 +0000

Tomorrow is a special day for me. I start a six month long rotation out of tech support into our knowledge management team as a Knowledge Champion here at VMware. The role is rotated through different members of the tech support teams globally, giving front line folks a chance to spread valuable knowledge both internally and externally.

A large part of the job is scrubbing rough notes that support engineers have jotted down in the haste of solving a customers crisis, and turning these diamonds in the rough consumable and re-usable. I think I have something more to offer as well. Running this blog and several others has taught me a few things about web sites and search. For instance do a Google search for the phrase “vmotion fails“. How is it that the number one result of this search is this blog, while VMware’s own Knowledgebase article Diagnosing VMware VMotion failure at 10% (1003734) is nowhere to be found? Another example is a search for “ESX logs“.

I know why.

No SEO (Search Engine Optimization).

I won’t go into the details of why here but the is that no one has made these important web pages search engine friendly. Microsoft has no trouble making their knowledgebase search able. Well, I’m really hoping I’m given a chance to help with that. Readers such as yourself will be able to find resolutions to your problems more easily and support staff will enjoy fewer repeat calls for the same problem over and over. It’s win-win.

If you start seeing VMware knowledgebase articles in your search results over the next few months remember the VMwarwolf sent ya.

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VMware Knowledge needs to be made Findable