One of the things I am tasked with in my role role at VMware is to find ways to increase the visibility of our self-help resources on the VMware website. In particular, I am looking at optimizing our Knowledge Base so that customers searching for information on some problem they have encountered shows up near [...]

As I wrap up my stint on the Knowledge Base Team at VMware (I’ll tell you what I’m up to next in another post) I came across a handy index, or table of contents for the whole knowledgebase, available on one page! Click here to see the KB Index. Sure makes it easy to search!

I got such positive feedback from my series on resolution paths that many more (all of them) have now been published on the official VMware website. I had a little to do with this as I work on the Knowledge base team (and actually wrote the post on the KB blog). As a reminder, Resolution [...]