Here’s a post in which you can help VMware. As you may know I am currently working in the Knowledge Management team at VMware. We are responsible for all content in kb.vmware.com We are constantly looking for ways to improve the value and usability of the knowledgebase for customers. Being searchable in Google is one [...]

Tomorrow is a special day for me.  I start a six month long rotation out of tech support into our knowledge management team as a Knowledge Champion here at VMware. The role is rotated through different members of the tech support teams globally, giving front line folks a chance to spread valuable knowledge both internally [...]