Now that I’m in a less technical role here at VMware I am wondering which direction to take this blog.  I could sell it. I could let it wither away in neglect. One of the options I was thinking about was starting a VMware job board. Everyday I see job postings from around the world [...]

I’ve been Social Media Specialist at VMware now for just a couple of weeks but I’m already seeing this pay off hugely for customers.
There have been some frustrations I have been able to spot in the SM space where I have jumped in, helped get the customer what he needed and helped VMware retain a [...]

I got such positive feedback from my series on resolution paths that many more (all of them) have now been published on the official VMware website. I had a little to do with this as I work on the Knowledge base team (and actually wrote the post on the KB blog).
As a reminder, Resolution Paths [...]

I have a breaking news announcement!
A while back I made a post asking all of you for direct feedback on, or comments to, the VMware Knowledgebase Team, of which I am a member at VMware.
First, be assured that I have taken every single comment and forwarded it onto my management, who are very interested in [...]

Another blog (Musings of Rodos) points out that information is getting harder and harder to present to make available on the web in anything resembling a unified manner.  He cites VMTN, VMware.com, VMworld community, VMware whitepapers, VIOPS, Documentation sets, and lastly, the project I am part of, the VMware Knowledgebase.
Part of the problem is that [...]