Now that I’m in a less technical role here at VMware I am wondering which direction to take this blog.  I could sell it. I could let it wither away in neglect. One of the options I was thinking about was starting a VMware job board. Everyday I see job postings from around the world coming across my desk.

What do you think? Leave me a comment in the space below.

Here are just a few in the last couple of days:

1. Sr. VMware Engineer – Fulcrum IT – Suitland, MD http://jobcircle.com/z2934731
2. VMware Consultant (Job #9542) – Nashville, TN http://bit.ly/TsD1b
3. Network Server Administrator (VMWare/Windows) http://bit.ly/bUUSM
4. Sr. VMware Engineer – Fulcrum IT – Suitland, MD http://jobcircle.com/z2897674
5. Harvey Nash IT Jobs Linux and VMWare Consultant: Linux and VMWare Consultant is required for .. http://bit.ly/9Zyjv
6. Pre-sales Engineer – Philadelphia, PA () Get Sales Engineer Jobs #SalesEngineer #19019… http://tinyurl.com/lg8d38

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VMware Jobs

I’ve been Social Media Specialist at VMware now for just a couple of weeks but I’m already seeing this pay off hugely for customers.

There have been some frustrations I have been able to spot in the SM space where I have jumped in, helped get the customer what he needed and helped VMware retain a customer. It is very rewarding taking some responsibility in a situation which, in the end, results in much gratitude and props from the customer in a public space.

It’s going to help us too. The best way to improve our products is to listen to those who have a problem with it.

If I can assist any of you with a support or licensing problem, you can reach me on Twitter at: http://twitter.com/VMwarecares. You can direct message me too if you don’t want this discussed in a public forum.

Spread the word: VMwareCares is open for business!

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VMware in Social Media

I got such positive feedback from my series on resolution paths that many more (all of them) have now been published on the official VMware website. I had a little to do with this as I work on the Knowledge base team (and actually wrote the post on the KB blog).

As a reminder, Resolution Paths are collections of modular steps that can be used to solve tech support issues. Check them out.  These are very good and cover many common issues with VMware products.

The VMware Knowledgebase blog post about resolution paths can be found at Resolution Paths Published.

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More Resolution Path KB articles

I have a breaking news announcement!

A while back I made a post asking all of you for direct feedback on, or comments to, the VMware Knowledgebase Team, of which I am a member at VMware.

First, be assured that I have taken every single comment and forwarded it onto my management, who are very interested in this type of interaction.  So much so, that I have gotten the go-ahead to create a brand new official VMware blog, called VMware Knowledgebase Blog here. Bookmark this page now and watch for our welcome message soon.  (That’s how fresh this news is, we don’t have a welcome message yet!)

The whole Knowledgebase Team looks forward to getting our word out there and hearing what you have to say.

See you there!!

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New official Knowledgebase blog

Another blog (Musings of Rodos) points out that information is getting harder and harder to present to make available on the web in anything resembling a unified manner.  He cites VMTN, VMware.com, VMworld community, VMware whitepapers, VIOPS, Documentation sets, and lastly, the project I am part of, the VMware Knowledgebase.

Part of the problem is that different operating units inside VMware have responsibilities for different silos of information. And we all want to push that information out to the public.  Makes sense, as the public has proven to be very thirsty for this information.

What I’ve found as an employee of VMware is that:

1. There is no in-house knowledge of search engine optimization. I have touched on this here.
2. There is no unified organization or even inventory, of the information we have.

Wouldn’t it be great if everything folded into one interface, with a structure so simple it looked like Google designed it? I don’t know, maybe this is impossible or too costly to implement but I think we have to try.

At least more of us are starting to talk about it.

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VMware web sprawl