Comments on: Help the Knowledgebase Team

By: New official Knowledgebase blog | vmwarenews.de

New official Knowledgebase blog | vmwarenews.de — Sat, 07 Feb 2009 09:46:17 +0000

[...] Help the Knowledgebase Team Here’s a post in which you can help VMware. As you may… [...]

By: Rating VMware Knowledgebase articles | vmwarenews.de

Rating VMware Knowledgebase articles | vmwarenews.de — Sat, 07 Feb 2009 09:44:35 +0000

[...] Help the Knowledgebase Team Here’s a post in which you can help VMware. As you may… [...]

By: adam baum

adam baum — Fri, 06 Feb 2009 20:23:43 +0000

Hey Wolf, Is there a way to pare down the RSS Feed so that I only get KBs related to my products? We don’t use VDI, Lab Manager, SRM, so I would prefer not to get RSS links on them.
adam

By: Help the Knowledgebase Team | vmwarenews.de

Help the Knowledgebase Team | vmwarenews.de — Thu, 05 Feb 2009 13:18:48 +0000

[...] Help the Knowledgebase Team [...]

By: adam baum

adam baum — Fri, 30 Jan 2009 16:12:21 +0000

One comment regarding RSS feeds – I already subscribe, but there is quite a bit of inconsistency regarding which KB articles get published via the feed. Sometimes I will get no KBs for weeks, and sometimes I’ll get nothing but KBs. When I don’t see any, I’ll often go to the website and search on recently published just to see if there are any new docs. There usually are a bunch.

By: adam baum

adam baum — Fri, 30 Jan 2009 16:09:05 +0000

How about a mechanism for providing feedback on KB articles other than “how was it?” There is a particular KB out there regarding VI Console lockups that says the answer is based on firewall settings. Not 100% true. I have a different solution, but since I do not have direct VM support (I go through HP), I do not know how to let support know there is another workaround. I have the same symptoms, but a different cause.

By: VMwarewolf

VMwarewolf — Thu, 22 Jan 2009 18:34:26 +0000

So that everyone knows, VMware currently has an RSS feed service which lets you customize which aspects of news you wish to receive here:
http://vmware.simplefeed.net/subscription

By: adam baum

adam baum — Wed, 21 Jan 2009 23:38:36 +0000

How about a subscription facility. It would be nice if I could sign up (using specific criteria such as product w/version) to receive email alerts of new KB articles. I sometimes have trouble finding info because I didn’t put in my search criteria as the KB was expecting, thus no match. If the KB links are emailed to me and I just happen to review them, I bet I’ll find answers to issues I see.

By: Craig

Craig — Fri, 09 Jan 2009 18:49:42 +0000

How about stealing from the bloggers and implementing tags? Tagging or adding keywords to articles, whitepapers etc would be huge. It would help initially finding things and finding other similar docs. Often times I may just know (or think I know) that it has something to do with hostd or the rcli or whatever. Just because a doc mentions hostd doesn’t mean I want or need to read about it. However if the article is about hostd enough so that it’s tagged as hostd that would help significantly.

By: Bradly Fletchall

Bradly Fletchall — Fri, 09 Jan 2009 15:57:32 +0000

Maybe an expanded team to produce more content would help as well. It could also just be that I have a hard time finding solutions to isues inside the KB. I usually end up finding answers in the community forums. It would be a huge task but it may be worth finding common topics in the forum and either making KB articles out of them or connecting the forum posts to the KB or something